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Shipping Policy

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  How does the delivery process work?

  • Once our system processes your order, your order will be scheduled and will be picked-up from our seller's locations packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. 

    My order has been shipped. Now how can I track it?

    You will also get regular updates by an email, upon every change of status. You may also chat with us either by our facebook page or clicking on track order option. One can also write to us at hello@nativbird.com, and our team will get back to you soonest.

What is the estimated delivery time?

We dispatch most orders within 1-3 business days (excluding Sundays and public holidays). Further  it may take 2-5 days for delivery based on both seller's and buyer's location.

You will also get regular updates by an email, upon every change of status. You may also chat with us either by our facebook page or clicking on track order option. One can also write to us at hello@nativbird.com, and our team will get back to you soonest.


My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse or seller locations.

Rest assured, you will only have to pay the shipping charge if applicable, on the first package you receive.


Are there any shipping charges applicable on my order?

Yes charges will be applicable based on seller's location and delivery location. These charges will be shown when you are checking-out with your sellection/s to buy. 


Does nativbird.com ship outside the Philippines?

nativbird.com, looking forward to bring local crafts accross the globe, but we are not ready yet to do it on the site. If you are interested, feel free to contact us at hello@nativbird.com, we can arrange shipping to anywhere in the world. We will send you a custom proposal for same.

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